KMA Global General Trading in the United Arab Emirates is a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates.

This policy describes how KMA Global General Trading collects, processes uses and discloses your personal information as a data controller, when you contact us, use our services or interact with our websites.
WHAT THIS POLICY COVERS

We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information, and have accordingly developed this privacy policy (the “Policy”), which:

• sets out the types of personal information we collect;

• explains how and why we collect and use your personal information;

• explains when and why we may share personal information within KMA Global General Trading;

• explains how we protect the personal information we collect; and

• explains the rights and choices you have in relation to your personal information.

This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means:

• Buying / Ordering services or products from any of our subsidiaries over the phone, in store, or online

• Using any of our platforms, including websites (“our Websites”), public Wi-Fi networks, or mobile applications (“our Mobile Apps”); or

• Taking part in our promotions & competitions and registering to receive our newsletters and offers

This Policy also applies if you contact us or we contact you about our Services.
PERSONAL INFORMATION WE COLLECT

When you register to our services, we may collect:

• Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number

• Your account login details, such as your username and the password (encrypted) that you have chosen; and

• Your interests, preferences, income, and other profiling information.

When you shop with us online, browse our Websites, use our Mobile Apps, or connect to Wi-Fi networks we provide, we may collect:

• Information about your online purchases (for example: what, when, where you ordered / bought and how you paid);

• Information about your online browsing behaviour on our Websites, Mobile Apps and public networks and information about when you click on one of our adverts (including those shown on other organisations’ websites);

• Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers); and

• Information about your precise geolocation.

When you use any of our loyalty program(s) to shop with us, we may collect:

• Transaction information, including the in-store and online purchases you earn points for and how you use your points, coupons, and vouchers within our subsidiaries or with other partners.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

• Personal information you provide about yourself;

• Details of emails and other digital communications we send to you including information about the emails you open and links in them that you click on; and

• Your feedback and contributions to customer surveys and questionnaires.